Pricing/Payment FAQs

Click here to visit our pricing page. This page addresses Frequently Asked Questions (FAQs) about our pricing.

Q: Why do you have a pricing range?
A: We include a pricing range as there are organizations that buy hundreds of licenses for their employees. Our standard price for the starter plan is $8 per internal user per month for the monthly plan and $6 per internal user per month for the annual plan. Our standard price for the professional plan is $10 per internal user per month for the monthly plan and $7.5 per internal user per month for the annual plan.The price keeps coming down for buying more than 50 licenses or buying annual plans. We also recognise that in some circumstances, per-user pricing may not be feasible. In this case, please contact us for a custom quote.

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Q: What do you mean by an internal user?
A:  When you create an app in Clappia, it can be assigned to specific users via their email addresses, allowing them access to both the web and mobile versions of the app. In the Free plan, you can assign the app to up to 100 users at no cost. However, if you want to use premium features or add more users beyond the limit, you will need to purchase licenses for each user. To learn how to add users to your app, click here.

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Q: I need to collect data from thousands of users. Will they be charged on a per-user basis?
A: If just data needs to be collected from many users, there is a provision to share your app as a link. Users can simply visit the link and submit data. Such users are called Guest Users and we don't charge based on their numbers. Click here to know more about link sharing.

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Q: Can Guest Users use the mobile app?
A: Our standard Clappia platform requires login credentials and redirects the user to the right Workplace. Hence, guest user submission is not possible with the mobile app. However, if you buy the Whitelabeled app with your logo as mentioned in this article, the app can be configured to accept data from guest users. That way anyone can simply download an app with your logo from the Playstore/Appstore and start using the apps configured by you.

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Q: Are the licenses purchased assigned to fixed users?
A: No, the number of licenses are not assigned to specific users permanently. They are designed to be replaceable. Let's say you purchase 10 licenses, and later on, if 3 users from your team leave or switch projects, you have the flexibility to remove those users and reassign those unused licenses to another set of users. This ensures that you can optimize the allocation of licenses based on your team's evolving needs, making the most efficient use of your licenses.

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Q: Can I cancel my plan at any time? I am hesitant to put my credit card on auto-billing.
A: Yes, you can cancel your plan at any time. In case you were inadvertently charged for the current month due to a lapse in cancellation, please notify us within 30 days and we'll promptly issue a refund. We believe in earning based on the value we provide.‍

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Q: I don't have a credit card. Do you accept debit cards?
A: Several debit cards don't support the subscription payment. We can share a 3-month payment link that accepts debit cards. You can connect with our chat support or send an email to contact@clappia.com for the payment link.

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Q: What payment methods are accepted?
A: There are a variety of payment options accessible, including Credit Cards, Debit Cards, Net Banking, Domestic and International Transfers and so on. A minimum of three months' payment is required for payment methods other than Credit Card.

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Q: Are There Any Hidden Fees?
A: The platform usage comes with transparent pricing – no hidden fees involved. All features are clearly categorized on the pricing page. Additionally, there are optional add-ons available for specific features like Whatsapp/SMS integration. Explore our add-ons page for more details on additional services or contact us.

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Q: Can I share credentials?
A: You can share credentials to use the app, but multiple users should not log in with the same credentials, whether in the mobile app or the web app. At most, only two users can log in with the same credentials; exceeding this limit may result in warnings and disabled access.

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Q: I don't want to make apps myself. Can I pay for app development?
A: Clappia's support and solutions team can assist in creating apps tailored to your requirements. For simple apps, we can help set them up, and you can take over from there. If you prefer not to develop the app yourself, you can opt to pay a small fee for full app development. Our team will schedule a call to discuss your complete requirements and arrange follow-up meetings to ensure the app is fully functional. To get started, reach out to the team at solutions@clappia.com for support.

Q: How can I get a trial upgrade to test premium features?

A: Yes, it is possible to modify image entries after submission on mobile, provided the user has edit permissions. Additionally, the app admin needs to enable the Allow changing files after initial submission option under the Advanced Options of the Camera, Images & Files block configuration. With this setting enabled, users can add, replace, or delete images in their submissions on mobile even after the submission has been completed.

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Have more questions? Shoot an email to contact@clappia.com or ping our chat support.