Workplace Analytics

Workplace Analytics lets workplace admins view analytics across the entire workplace, instead of inside an individual app. It is meant for understanding overall activity such as how many submissions are being created, which apps are being used more, which users are active, and what platforms or devices are being used across the workplace.

These analytics are not app-specific. The data shown here is aggregated across all apps in the workplace and is intended for high-level visibility rather than detailed analysis of a single app’s fields or workflows.

It is visible only to workplace admins.

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Setting up Workplace Analytics

Workplace Analytics can be accessed from the left navigation panel > Workplace Settings > select the Analytics tab at the top.

Once you open this tab, you can start setting up charts that represent workplace-level data.

To create a chart, click Add chart and select one of the available chart types. At the moment, Workplace Analytics supports three chart types:

• Line Chart
• Bar Graph
• Data Table

After a chart is added, set it up on the right-hand panel.

Each chart also includes:

• Delete icon - Removes the chart from Workplace Analytics.
• Duplicate icon - Creates a copy of the current chart configuration, allowing quick modifications without recreating the chart from scratch.

Configuring Charts

When configuring a chart, the options shown on the right panel control both what is being measured and how that data is organised. These options are specific to workplace analytics and differ from what you see in app-level analytics.

Chart Options

Each chart allows you to set:

Chart title - the name displayed on the chart

Axis labels - for charts that use X and Y axes (Line and Bar charts)

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Aggregation

Aggregation defines what the chart is counting or measuring at the workplace level.

The options include:

• Count of Submissions Created – counts all submissions created across apps in the workplace.
• Count of Submissions Updated – counts all submission edit actions across apps.
• Count of Bulk Submissions Created – counts submissions created using bulk upload in Submissions tab.‍
• Number of User Activities – counts all meaningful user actions performed in the workplace.

These count submissions created in apps within the workplace. You can see the total number of submissions across all apps, or limit the count to submissions from specific apps or submissions created by specific users using the chart filters.

These aggregations help admins track how actively apps are being used across the workplace.

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Dimensions

Dimensions control how the aggregated data is grouped in the chart.

The available dimensions include workplace-related attributes such as:

• App ID - to group data by apps in the workplace
• User Email – Groups data based on the email ID of the user performing the activity.
• User Phone – Groups data based on the phone number associated with the user.
• Platform - shows whether submissions were created from the web, mobile app, public API, or workflows.
• Browser -  shows the browser used when the submission was created from the web.
• Operating System (OS) - shows whether submissions were created from Android or iOS.

For example, you could group submission counts by App ID to compare usage across apps, or by Platform to see how much activity comes from mobile versus web.

The chart type Data Table allows additional dimensions, which lets you break the data down further and compare multiple workplace attributes within the same chart.

When configuring a Data Table, you can also select additional dimensions. This allows you to break the data down further by adding a second grouping layer.

Note:
User-based grouping is internally mapped using the system user ID. This ensures that analytics remain consistent even if a user updates their email address, phone number, or display name.

For example, if a user initially creates submissions using one email address and later updates their email, all activity will still be grouped under the same user in analytics. The charts will display the user’s latest details, while maintaining accurate historical grouping.

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Filters

Filters allow you to limit the data included in a chart without changing the aggregation or dimension logic.

In Workplace Analytics, filters can be applied based on:

• apps available in the workplace
• users within the workplace

You can apply multiple filters.

Advanced Chart Options

When you click on a chart, the right panel shows three tabs: Basic, Advanced, and FAQs. The Basic tab is where you configure the chart title, aggregation, dimensions, and filters. The Advanced tab gives you additional control over how the chart is displayed, specifically through colour customisation.

Colors

The Colors option under the Advanced tab allows you to override the default colours assigned to labels in your chart. This is useful when you want consistent colour coding across charts, for example, always showing a specific app or status in a particular colour.

Note: The Colors option only becomes usable after you have configured the chart on the Basic tab and saved it at least once. If you are setting up a new chart, complete the Basic tab configuration, save the chart, and then re-open it to access the Advanced tab and configure colours.

For example, in the screenshot below, a bar chart is added with the following configurations:
Aggregation - Count of Submissions Created
Dimension - App ID

Once the chart is saved and you open the Advanced tab, you will see a list of labels, each with a coloured circle and a dropdown showing the label name. Each row represents one label in your chart and the colour assigned to it.

How to change a label's colour:

Click on the coloured circle next to any label. A colour picker will open, allowing you to choose any colour using the palette, the hue slider, or by entering RGB values directly. 

Once you select a colour, click Save to apply it. The chart will immediately update to reflect the new colour for that label. If you close the panel without saving, the colour remains unchanged.

How to change which label a row represents:

Each label row has a dropdown showing the current label name. Click the dropdown to see the full list of available labels from your workplace - for example, all your app IDs if App ID is your dimension. 

Labels that are already listed in the colour panel appear greyed out in the dropdown so you cannot add duplicates. Select a different label from the dropdown if you want to reassign that colour row to a different label, then save.

How to add a new colour for a new label:

Scroll to the bottom of the colour list and click + Add label colour.

A new row will appear with a default colour and a dropdown to select the label you want to assign it to.

Select the label, adjust the colour if needed, and click Save.

You can add colours for up to 25 labels per chart. Once 25 rows have been added, the + Add label colour button is hidden and no more can be added.

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How to remove a label's colour:

Click the delete icon (trash icon) next to the row you want to remove. The row will be removed from the list. Once saved, the chart reverts to its default colour for that label.

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Notes on colour behaviour:

• Colours you set are saved and remain applied after refreshing the page or switching between the Basic and Advanced tabs.
• When App ID is used as a dimension, all versions of an app are grouped under the same App ID. They do not appear as separate entries in the colour list.
• For charts that track submission statuses such as Approved or Rejected, the default colours shown will match the status colours configured in your app. You can change these using the same process above.
• If a label name is long, it may be truncated with an ellipsis in the dropdown, but the full label is still used correctly.

Make chart stackable

This option allows you to display multiple values stacked within the same bar or line segment instead of showing them separately.

When enabled, values are stacked on top of each other, making it easier to compare the total contribution across different groups in a single view.

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Set Chart Direction

This option lets you choose how the chart is displayed.

You can set the direction as:

• Vertical – where values are shown along the vertical axis (default view)
• Horizontal – where values are shown along the horizontal axis

This helps adjust the chart layout based on how you want to view or present the data.

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Width of the chart

The Chart Width option controls how wide the chart appears within the dashboard.

Increasing the width makes the chart span more space for better visibility, while reducing it makes the chart more compact so multiple charts can fit within the same view.

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Chart Actions Menu

Each chart includes a three-dot menu in the top-right corner with the following options:

• Refresh - Reloads the chart data based on the current configuration and reflects latest activities.
• Full Screen - Expands the chart for better visibility and detailed viewing.
• Download Excel - Exports the chart data in Excel format for external analysis or reporting. The downloaded analytics will appear in the form of a table in the spreadsheet.

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Workplace Analytics vs App Analytics

Workplace Analytics and App Analytics serve different purposes.

Workplace Analytics counts submissions across one or more apps in the workplace, based on the apps and users selected in the chart configuration. It is useful when you want a combined view instead of analysing one app at a time.

App Analytics, on the other hand, is configured inside an individual app and shows analytics only for submissions made to that app.

If you want analytics for a specific app, such as charts based on that app’s submissions, you need to set up Analytics inside that app by navigating to the app, then go to Design App > Analytics > Live Dashboard.

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Workplace logs and audit trail

Any changes made in Workplace Analytics are tracked in Workplace Logs. This includes actions such as adding a chart, modifying an existing chart’s configuration, or removing a chart.

To view this, go to Workplace Settings > Logs.

Workplace admins can use these logs to understand when analytics settings were changed and who made those changes, helping maintain visibility and accountability at the workplace level.

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Note

‍Workplace Analytics is currently available only on the web version of Clappia. Workplace admins will not see the Workplace Analytics section on the Clappia mobile app.