The Pizza Bakery and Paris Panini restaurants in Bangalore, India, under Popo ventures, are among the popular restaurant brands that have adopted Clappia’s no-code solutions for app development for their business processes and have deployed several apps successfully. Clappia has been a pivotal point in Popo Venture and Nikhil Gupta, one of the co-founders, wholly explains how it has been a benefit to their company.
The Pizza Bakery and Paris Panini are well known and loved, especially amongst food enthusiasts, for their delicious offerings and excellent service. The Pizza Bakery, known for its artisanal Neapolitan-style cuisine, combines traditional and contemporary flavors to suit different tastes while on the other hand, Paris Panini specializes in gourmet-like meals inspired from France, which are prepared using selected ingredients in order to satisfy the sophisticated demands of their customers. Quality, innovation and customer satisfaction are the prime values of both brands that make them stay ahead of the curve and maintain their high reputation in their industry. They have managed to create a significant number of loyal customers who frequent their establishments for a memorable dining experience.
With multiple locations across Bangalore, the brands operate under a central kitchen model supported by a central office in Bangalore which ensures consistency in quality as well as effective management across all outlets. Nikhil Gupta tells us more about his journey and why they chose Clappia to manage their business process.
Before integrating Clappia into their business process, there were challenges faced by them. Manually handling various operations was time-consuming as well as prone to errors too. They were not able to get the right tools that could be customized without the help of external agencies but easily iterated upon after developing one or few prototypes. They also required seamless integration with existing systems like Google Sheets and WhatsApp was crucial for them but it was lacking in other platforms in terms of ease in set-up and automation.
Nikhil elaborated on the issues, "We came across Clappia about a year and a half ago. We wanted to build these tools ourselves, to iterate and make changes, trying to find the perfect solution that matches our requirements."
On being asked why he chose Clappia, Nikhil Gupta first highlights the fact that he found the platform to be quite comprehensive in terms of features which were easy to navigate and understand.
“There were other no-code platforms that I evaluated, but Clappia ticked all the boxes in terms of features.”
The minimalistic and user-friendly interface was clearly very important for them which he found Clappia to be. He stresses on the fact that an app should not be hard to understand by anyone, even if they are not exactly tech savvy. If it's confusing, it's time consuming and leads to frustration. “When you're dealing with a larger number of employees who may not be tech-savvy, you want the interface to be very simple to understand where they can't go wrong.” Nikhil noted. This was important so that their employees adopted the use of this new tool without being bogged down by additional training.
Another reason he mentioned was the integration of Google Sheets with Clappia. Although there are other platforms who solely focus on the availability of spreadsheets in order to create apps, in Clappia you do not need to have one. You can create a fully functional automated app from scratch and connect the data to Google Sheets or also connect with existing Google Sheet data and further automate it as per business requirements.
“We live and breathe on Google Sheets, so if data flows in there, it makes it a lot easier. It also has WhatsApp integration, so we didn't have to even set up our own header or create WhatsApp business API. It just worked immediately out of the box.”
Implementing Clappia was a smooth process overall facilitated by its intuitive design. Nikhil was the one who created most if not all the apps that they use currently. He said that it was simple to get started and he didn’t really require anybody else from his team to take over as he could build it very quickly. He appreciated that Clappia has a drag-and-drop functionality when designing his app, which made building applications straightforward and systematic. “There was only a very small learning curve with Clappia because there's no coding, there's no real technical know-how you need. You just need to drag and drop and put in your requirements”. When there were times he was stuck during the implementation stage, he highlighted the excellent support from the Clappia team, particularly mentioning Abhishek, who provided personalized assistance whenever he needed it. “It felt like having someone sitting next to me, helping me build the application as I did it,” Nikhil remarked. He was quite pleased with the instant chat support that he received, the time of resolution was minimal and he was able to understand how to go ahead.
“Now I don't even need his help or anyone else's. I'm able to build most of the tools myself, but if there's a little more complex conditions required, he's always there to help."
This ease of use allowed them to quickly get up to speed and start benefiting from the new system.
Over the past year and a half, he has also kept up with the new features introduced by Clappia and tested them out to make changes to his existing apps when it suits. While the core features he implemented continue to serve their needs well, he expresses excitement about exploring the AI features on the platform. “We're quite excited about it and plan to explore them soon,” he mentioned.
Nikhil also shared how their employees have adapted to using the applications built on Clappia.
“Our employees find the applications very easy to use and stable. There have been no significant issues so far, which speaks volumes about the platform’s reliability and user-friendliness,” he explained.
He built the apps keeping in mind that it has to be easy to navigate and understand for his employees to use. His insistence on a clean interface also translated with the way he designed his app. It did not take much to achieve this and the positive feedback from the employees further underscores the user-friendly nature of Clappia. “Our employees find the applications very easy to use and stable. We also created an internal website with links redirecting to Clappia, and the feedback has been overwhelmingly positive”.
Nikhil highlights several key applications they've built using Clappia, showcasing the platform's versatility and effectiveness in streamlining their operations:
These applications demonstrate how Clappia's no-code platform can be tailored to meet a wide range of operational needs, significantly improving efficiency and accountability within The Pizza Bakery and Paris Panini. Within the platform, you can maintain MIS, employee database, set approvals and have an easy user access set-up.
“Regardless of who may be running a specific department tomorrow, processes are in place because a simple no-code platform holds it all together.”
Clappia has helped The Pizza Bakery and Paris Panini achieve a number of important outcomes, to name but few;
Streamlined Maintenance Requests: Maintenance requests have been made more efficient by implementing Clappia. Employees can raise tickets for various maintenance needs, and notifications are sent based on the urgency so that major problems can be resolved promptly. Working across multiple locations, this system maintains high operational standards and it does not affect the ticketing allotment system, it gets sent to the right team automatically.
Enhanced HR Processes: There is better efficiency in handling employee lifecycle operations such as onboarding or offboarding thanks to Clappia. The approval hierarchy that happens here is taken care automatically, approvers are notified instantly as soon as there are updates. Even other tasks such as issuing uniforms and processing resignations among other HR processes are done by the platform hence there is consistency in such processes thereby eliminating manual errors and freeing up workload for other important tasks. You get all the apps under one platform, so there is no hassle.
Accurate Tracking of Breakages: Accountability has been increased through the use of Clappia for tracking breakages in cutlery and crockery. Photos are taken while digital images are captured thus eliminating duplications which ensures accurate records have been maintained of all inventory items as per the set standards.
For businesses seeking to streamline their operations, Nikhil Gupta highly recommends exploring no-code platforms like Clappia. He emphasizes the benefits of implementing no-code solutions into business processes, particularly for small and medium-sized enterprises (SMEs) as they help address manpower challenges by bringing consistency and stability. “Clappia helps implement SOPs better. They help you keep a monitor and check on things, and you can build it for literally any requirement you may have”.
The ability to customize solutions quickly and efficiently has been a game-changer for The Pizza Bakery and Paris Panini brands and for businesses considering the implementation of no-code platforms, Nikhil's experience with Clappia serves as a powerful endorsement. By enabling the creation of tailored solutions without the need for extensive technical expertise, you can empower your business to innovate and operate more efficiently. He also emphasized, “Today, with manpower being a challenge at all levels in terms of finding good talent, retaining them, and training them, no-code platforms bring in consistency and stability in the company.”
Looking ahead, Popo Ventures plans to continue expanding and growing their business while ensuring they remain a favorite among customers.
“We'll continue to grow and expand, keeping our focus on staying in customers' minds and stomachs,” he said.
Clappia will continue to play a pivotal role in supporting their operational needs, providing the tools necessary to maintain their competitive edge and deliver exceptional service.
140L, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India
+91 96418 61031
3500 S DuPont Hwy, Dover,
Kent 19901, Delaware, USA
+1 (341) 209-1116
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3500 S DuPont Hwy, Dover,
Kent 19901, Delaware, USA
+1 (341) 209-1116
140L, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India
+91 96418 61031
