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Building Feedback and Ratings apps in Clappia for Guest Services and Requests in the hospitality industry involves integrating specific features that facilitate efficient feedback collection and analysis. These apps are essential for understanding guest experiences and improving service quality. Here are the Clappia features suited for this purpose:

Key Features for Creating Feedback/Rating Apps

Ratings Block: This feature allows guests to easily rate their experience with various services. It can be used to gauge satisfaction levels with aspects such as room cleanliness, dining, and customer service. The simplicity of the ratings system encourages guest participation, providing valuable insights into service performance.

Image/Video & File Uploads: Guests can upload images or videos to provide visual feedback or highlight specific issues or exemplary services they encountered during their stay. This feature enriches the feedback with concrete examples, making it easier for the hotel management to understand and address guest concerns or acknowledge staff performance.

Single Line Text and Multi-Line Text: Offers flexibility for guests to leave detailed feedback. They can use single-line text for short comments or multi-line text for more extensive feedback, allowing them to express their experiences and suggestions comprehensively.

Data Table and Analytics: Utilize this feature to analyze feedback data systematically. It helps in tracking satisfaction levels over time, comparing performance across different service areas, and understanding guest preferences in depth.

Mobile Notifications: Send notifications to guests inviting them to provide feedback or thanking them for their input. This feature can enhance guest engagement and show that their opinions are valued and considered.

Emails and SMS Integration: Facilitates direct communication with guests regarding their feedback. Automated emails or SMS can be sent as reminders to provide feedback or to acknowledge the receipt and appreciation of their input.

Link Sharing: Share feedback forms or surveys easily with guests through shareable links. This can be done during or post their stay, making it convenient for guests to access and complete the feedback process.

Dynamic PDFs: Create detailed feedback summary documents in PDF format. These can include aggregated ratings, key comments, and any follow-up actions planned, serving as a record for service quality assessment and planning.

QR Code Scanner: Clappia’s QR code scanner block allows guests to scan QR codes placed in various areas (such as rooms, dining areas, or service points) to directly access feedback forms. This simplifies the process, enabling guests to quickly provide ratings and comments specific to the service they received. If scanning isn’t possible, the app can still allow manual entry of the QR code for feedback collection.

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By integrating these features into a Feedback and Ratings app on Clappia’s platform, hospitality businesses can effectively gather and analyze guest feedback. This app not only streamlines the feedback collection process but also provides actionable insights through data analysis, leading to continuous improvement in guest services and overall guest satisfaction.